Frequently Asked Questions

Straight answers about our valet, cleaning process, coverage, and scheduling.

We set your bins out the evening before collection, clean and sanitize them after pickup with hot water, then return them to your spot. You receive photo proof each visit.

Right after municipal pickup—hot-water sanitizing inside the bin and lid, plus a quick exterior rinse if needed.

No. We coordinate with your collection schedule and follow your access notes (gate code, side yard, etc.).

We bring our own water and collect/handle wastewater per local guidelines to keep it out of storm drains.

Yes—trash, recycling, and yard-waste bins. Add additional bins during booking.

Kissimmee, Orlando, Celebration, and nearby communities including Country Creek Estates, Storey Lake, Bellalago, and more.

We use high-temperature water and collect wastewater per local guidelines to prevent storm-drain contamination.

We operate 7 days a week, 8:00 AM to 10:00 PM. Actual service windows vary by route and your pickup day.

If access is blocked or unsafe, we’ll reschedule. A small no-access fee may apply in some cases (we’ll notify you first).

If the truck misses your bins or shifts collection, we adjust our visit accordingly and notify you with the new plan.

We follow municipal holiday schedules and weather advisories. If service must shift, we’ll message you with the updated date/time.

Leave bins accessible per your normal routine. We return them to your usual spot (side yard, garage edge, or designated area).

Send updates via our contact form or reply to your confirmation message. We’ll apply them before your next visit.

We provide before/after photos with each visit, delivered digitally (text or email).

Yes. You can pause/resume or add/remove bins—just let us know before the next cycle so we update your route and billing.

Residential subscriptions include weekly valet and monthly cleaning. Billed monthly; cancel anytime with 7-day notice prior to the next cycle.

Yes—community-wide valet routes, pad & chute cleaning, bulk pickups, and reporting. See Apartments & Senior Living.

We primarily clean with hot water. When needed, we may apply a light, biodegradable deodorizer; keep pets and children away until bins are dry.

We’ll pretreat and perform extra passes as needed. Severe cases may require additional time; we’ll confirm any extra charge before proceeding.

Tips are never expected but always appreciated. A quick note in your booking or a reply to your confirmation works.